Support
Support FAQ
Frequently asked questions about ordering, shipping, warranty, endurance SD cards, and compatibility for SDCardFactory retail and wholesale customers.
What SD card do I need for 4K recording?
For most 4K/30p and 4K/60p Long-GOP modes, a branded V30 SDXC card is sufficient. High-bitrate All-I or 6K/8K recording may require V60 or V90 as specified in your camera manual.
How long does shipping usually take?
Retail orders ship in about one business day; DHL Express typically delivers within 2–5 working days, while Economy services can take 5–10 working days depending on region and customs.
Do you offer warranty on SD cards?
Unless otherwise stated, SD and microSD cards carry a limited 24-month hardware warranty from the original invoice date. Some industrial and endurance lines may include extended coverage as documented on the product page.
When should I choose an endurance SD card?
Use endurance cards for continuous or near-continuous recording—dashcams, CCTV, NVRs, and industrial loggers. For occasional photography or short video sessions, standard cards are typically sufficient.
How can I check if an SD card is genuine?
Buy from trusted channels, verify packaging and security labels, and run a full-card capacity and speed test. Counterfeit cards often fail once writes exceed their true physical capacity or show abnormally low performance.